Keeping you in full control of your IT costs
VEZO SUPPORT+ could also be called ‘support that never sleeps’. As well as helping you to remain in control of your IT costs, VEZO SUPPORT+ provides wonderful peace of mind to smaller businesses looking to free up management time to increase revenue, and larger enterprises seeking to outsource specific skillsets over both the short and long term.
Here’s why:
Both our SUPPORT and SUPPORT+ services include our ‘work until its fixed’ guarantee for business critical systems, which means if a server fails at 17:00, we won’t stop at 17:30. We’ll continue working on the problem throughout the evening and even into the night to get you up and running again for the next working day.
Now find out more about how SUPPORT+ can benefit your business or organisation:
A fixed monthly fee. Based on the number of users supported and providing support for all of their IT devices used in conjunction with work. Our fixed monthly fee ensures you keep in control of your IT costs.
Unlimited remote support and phone-based support during the hours of 08:30 to 17:30. Using remote access software, we can connect remotely to PC’s and Servers quickly and efficiently, resolving problems without needing to attend your site.
Unlimited onsite support during working hours. Not all problems can be resolved remotely, so when we do need to attend your site you will not be charged an hourly rate, no matter how many times we need an engineer to attend.
Preferential ‘out of hours’ rates. If you require an engineer on site during ‘out of hours’ you will benefit from a reduced rate of £55 per hour, compared with £95 non-contract, and £75 VEZO SUPPORT rate.
An engineer can be onsite within four working hours of a fault being diagnosed as unrepairable remotely.
Bi-monthly maintenance visits. A pre-arranged man-day will be allocated bi-monthly to updating and servicing your systems, alter configurations and ensure maximum performance.
Advanced Active Server Monitoring. As well as monitoring your internet gateway and servers for uptime, we will monitor key network services running on the Server. Failure of these services can usually be resolved by us even before you’re aware the service as failed.
PRICE REDUCTION OFFER
VEZO SUPPORT+ clients benefit from a 40 per cent discount on all engineer costs for new installation work and projects. Yes, 40 PER CENT.